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BlogCategory Archives: Customer Expierence
Trump administration orders halt on evictions through the end of 2020
In what’s shaping up to be a rough year for landlords and residents alike, the…
The Secret to Happy and Harmonious Tenants, Homeowners, and Property Managers
Is the win-win-win really possible in property management? Can the tenant, owner, and property manager…
Hyde Park Property Management uses Aptly to boost employee engagement and measure resident happiness
A growing body of research shows that an engaged workforce may be the key to…
Selling Rental Owners Peace of Mind
Dave Holt, founder and CEO of R.P. Management, sought to create a property management company…
Delight Residents and Prospects by Improving Your Responses to Online Reviews
When companies are responding to online reviews, you’ll often see the same phrases repeated over…
Optimize the Resident Experience by Setting Happiness Goals
The number two reason why people leave their homes is based on the quality of…
Why Does Resident Happiness Matter?
What is the Happiness Score? In Aptly, the Happiness Score measures how happy your residents…
Compassion, communication, and capitalizing upon intimacy… San Francisco’s premier apartment operator shares its secret to success
As San Francisco’s premier operator of apartments and urban retail, Veritas creates value on the…
Automatically Measure Resident Satisfaction with CSAT Surveys
Customer satisfaction is critical to the health and growth of a business– but in this relationship era, unhappy residents wield greater power than ever before. An angry tweet, blog post or Facebook rant can go viral in an instant, causing irreversible damage to your property’s brand or reputation.
5 Strategies for Increasing Resident Satisfaction with Aptly
Outside of the multifamily industry, world-class teams have adopted great apps to automate and optimize their customer service & resident satisfaction processes. Unfortunately, these apps rarely integrate with leading property management…
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