Articles & News

Automatically Measure Resident Satisfaction with CSAT Surveys

Customer satisfaction is critical to the health and growth of a business– but in this relationship era, unhappy residents wield greater power than ever before. An angry tweet, blog post or Facebook rant can go viral in an instant, causing irreversible damage to your property’s brand or reputation.

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Multifamily CRM Platform Aptly Hires Executive Sales Leader

Aptly, multifamily’s first CRM powered by artificial intelligence announced it has hired Scott Allan as VP of Sales and Account Management. Allan will lead the global expansion of sales, validating Aptly as the leading multifamily CRM designed to optimize the resident experience.

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How To Calculate Lost NOI Due to Poor Resident Communication

Top performing property teams recognize the relationship between lease renewals and resident satisfaction. In fact, many property management companies are embracing new processes and technology to optimize resident satisfaction and renewals, therefore maximizing operating income.

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