# Aptly — Full Markdown Documentation > One-file aggregation of every public page on getaptly.com in markdown form, intended for LLMs and answer engines that prefer a single fetch. Each individual page is also available at the URL listed below its heading. --- ## Source: https://www.getaptly.com/index.md # Aptly — The Intelligent Operations Layer for Property Management > Aptly is the AI-powered operations layer that sits on top of your property management software. It connects your existing PMS (Yardi, RealPage, Entrata, AppFolio, Buildium, and more) and adds AI agents, unified communication, workflow automation, knowledge, and reporting — so your team operates as one intelligent system. - **URL**: https://www.getaptly.com/ - **Category**: Property Management Software / PropTech / SaaS - **Audience**: Property management companies, multifamily owner-operators, single-family rental teams, mixed-use portfolios ## What Aptly does Connect your systems, replace fragmented tools, and orchestrate every workflow with AI. The complete operating layer for modern property management teams. ## The complete operating system for modern property teams Everything your team needs to communicate, automate, and grow — unified in one intelligent platform. - **AI Agents** — Intelligent digital teammates that handle leasing inquiries, maintenance requests, and resident communication 24/7. - **Unified Inbox** — Calls, texts, emails, and chat in one place with full context and AI-powered suggestions. - **Workflow Automation** — Build, trigger, and optimize any recurring process from renewals to inspections to owner updates. - **Smart Routing** — Automatically route requests to the right person based on property, issue type, and team availability. - **Knowledge Base** — Make SOPs, policies, and playbooks available where work happens. - **Help Desk** — Multi-channel ticketing with SLA tracking. - **Real-Time Analytics** — Reporting on occupancy, leasing velocity, team performance, and AI agent activity. ## How it works Aptly integrates with your existing property management software and becomes the AI-powered operations layer on top. 1. **Connect** — Plug into your PMS (Yardi, RealPage, Entrata, AppFolio, and more) with bidirectional data sync. 2. **Automate** — Set up AI agents and automated workflows for leasing, maintenance, collections, and resident support. 3. **Optimize** — Track performance with real-time analytics and continuously improve your operations. ## Integrations Aptly integrates bidirectionally with: Yardi, RealPage, Entrata, AppFolio, Buildium, Rent Manager, ResMan, DoorLoop, Propertyware, TenantCloud. ## Frequently asked questions **What is Aptly?** Aptly is the AI-powered intelligent operations layer for property management teams. It connects your existing PMS and adds AI agents, unified inbox, workflow automation, knowledge base, help desk, and reporting on top. **Does Aptly replace my property management software?** No. Aptly sits on top of your existing PMS and integrates bidirectionally. Your PMS remains the system of record for accounting and ledger; Aptly handles communication, automation, AI agents, and workflows. **What can Aptly's AI Agents do?** They handle leasing inquiries, schedule tours, triage maintenance requests, send collections reminders, and answer resident questions 24/7 across text, email, chat, and voice — using your knowledge base and policies. **How quickly can a team get started?** Most teams are live within a few weeks. Implementation includes connecting your PMS, importing knowledge and workflows, and training AI agents on your tone, policies, and escalation rules. ## Related pages - Platform overview: https://www.getaptly.com/platform - AI Agents: https://www.getaptly.com/platform/ai-agents - Leasing automation: https://www.getaptly.com/platform/leasing - Aptly Access: https://www.getaptly.com/platform/aptly-access - Pricing: https://www.getaptly.com/pricing - Book a demo: https://www.getaptly.com/demo ## Contact - Book a demo: https://www.getaptly.com/demo - Login: https://app.getaptly.com/login - LinkedIn: https://www.linkedin.com/company/getaptly/ --- ## Source: https://www.getaptly.com/platform.md # Aptly Platform — One Platform. Every Workflow. > Your property management software holds the data. Aptly turns it into an intelligent, automated operation. Aptly's platform connects to your system of record, then layers intelligence, automation, and execution on top. - **URL**: https://www.getaptly.com/platform - **Parent**: Aptly (https://www.getaptly.com/) ## Why a platform, not a bolt-on Aptly connects to your system of record (Yardi, RealPage, Entrata, AppFolio, Buildium, Rent Manager, ResMan, DoorLoop, Propertyware, TenantCloud), then layers intelligence, automation, and execution on top of it. Every capability below works together as one system, not a collection of bolt-ons. ## The five pillars ### AI Agents — Scale human-like service with digital teammates that never sleep Aptly's AI Agents work around the clock to handle leasing, maintenance, collections, and more. ### Leasing — Fill units faster with streamlined, tech-powered leasing From inquiry to move-in, Aptly's leasing system automates the grind and delights prospects. ### Knowledge — Turn tribal knowledge into team-wide expertise Aptly Knowledge makes your best processes, policies, and playbooks available where and when your team needs them. ### Workflows — Automate operations with workflows built for property management Aptly lets you design, trigger, and optimize any recurring process — from renewals to inspections to owner updates. ### Help Desk — Deliver responsive, trackable service across every channel Centralize communication, ticketing, and follow-ups with a Help Desk designed for resident and team support. ## Works with the tools you already use Aptly connects seamlessly with leading property management platforms: Yardi, RealPage, Entrata, AppFolio, Buildium, Rent Manager, ResMan, DoorLoop, Propertyware, and TenantCloud. ## Related pages - AI Agents: https://www.getaptly.com/platform/ai-agents - Leasing automation: https://www.getaptly.com/platform/leasing - Aptly Access: https://www.getaptly.com/platform/aptly-access - Pricing: https://www.getaptly.com/pricing - Book a demo: https://www.getaptly.com/demo --- ## Source: https://www.getaptly.com/platform/ai-agents.md # Aptly AI Agents — Always-on digital teammates for property management > Aptly's AI Agents are always-on digital teammates for property management teams. They handle leasing, maintenance, collections, and resident communication 24/7 across text, email, chat, and voice — using your knowledge base, policies, and PMS data. - **URL**: https://www.getaptly.com/platform/ai-agents - **Parent**: Platform (https://www.getaptly.com/platform) ## What an AI Agent is An AI Agent is an autonomous worker that follows your team's policies, knows your properties and residents, and acts inside your existing systems. Aptly Agents read from and write back to your PMS, so the work they do — scheduling a tour, opening a maintenance ticket, sending a reminder — lives in your records of truth. ## The core agents ### Leasing Agent Responds to inquiries, schedules tours, answers questions about units and amenities, and follows up with prospects automatically. Works across web chat, SMS, email, and inbound calls. ### Maintenance Agent Triages maintenance requests, collects details and photos, schedules vendors, and keeps residents updated on status until the work is closed. ### Collections Agent Sends payment reminders, processes payments, negotiates payment plans, and escalates delinquencies according to your team's rules. ### Resident Support Agent Handles general inquiries, community updates, lease questions, and amenity bookings — staying on-brand and consistent with your community policies. ## How Aptly Agents are different - **Trained on your knowledge** — Agents reference your SOPs, playbooks, lease terms, and unit-specific data, not a generic LLM. - **Bidirectional with your PMS** — Every action is reflected in Yardi, RealPage, Entrata, AppFolio, Buildium, and others. - **Always-on, every channel** — One agent answers across text, email, chat, and voice without context loss. - **Human-in-the-loop** — You define escalation rules; humans take over the moment they're needed. ## Related pages - Platform overview: https://www.getaptly.com/platform - Leasing automation: https://www.getaptly.com/platform/leasing - Pricing: https://www.getaptly.com/pricing - Book a demo: https://www.getaptly.com/demo --- ## Source: https://www.getaptly.com/platform/leasing.md # Aptly Leasing Automation — Fill units faster, end-to-end > Aptly automates the leasing process from first inquiry to signed lease. Self-scheduling tours, real-time AI responses, a centralized prospect pipeline, and intelligent follow-ups keep every lead moving — without adding headcount. - **URL**: https://www.getaptly.com/platform/leasing - **Parent**: Platform (https://www.getaptly.com/platform) ## The leasing pipeline, automated ### Self-scheduling tours Prospects can schedule in-person or virtual tours in seconds without back-and-forth calls or emails. Slots respect your team's availability, property hours, and tour rules. ### Real-time inquiry response AI-powered responses ensure every lead gets an immediate, personalized reply — day or night — across web chat, SMS, email, and inbound calls. ### Centralized prospect pipeline Track every prospect from first contact to signed lease in a single dashboard. Status updates, notes, and next steps are kept current automatically. ### Automated follow-ups Never lose a lead. Intelligent follow-up sequences adapt based on prospect engagement, source, unit interest, and behavior. ### Self-guided tours with Aptly Access Pair leasing with [Aptly Access](https://www.getaptly.com/platform/aptly-access) to give qualified prospects secure, time-bound smart-lock entry for self-guided tours. ## Outcomes property teams report - Faster speed to lead and higher answer rates around the clock - Higher tour booking and tour-to-application conversion - Less leakage between PMS, CRM, and inbox - Leasing teams that can cover more units without growing headcount ## Related pages - AI Agents: https://www.getaptly.com/platform/ai-agents - Aptly Access: https://www.getaptly.com/platform/aptly-access - Platform overview: https://www.getaptly.com/platform - Pricing: https://www.getaptly.com/pricing - Book a demo: https://www.getaptly.com/demo --- ## Source: https://www.getaptly.com/platform/aptly-access.md # Aptly Access — Smart property access control > Aptly Access is smart-lock and access control built for property management. Self-guided tours, vendor and maintenance access, common-area control, and move-in / move-out — all integrated with your PMS and the rest of Aptly. - **URL**: https://www.getaptly.com/platform/aptly-access - **Parent**: Platform (https://www.getaptly.com/platform) ## What it covers ### Self-guided tours Let qualified prospects tour on their own schedule with secure, time-limited smart-lock access. Verification, ID checks, and entry windows are enforced automatically. ### Vendor and maintenance access Grant temporary access codes for vendors and maintenance staff with full audit trails — who entered, when, and which unit. ### Common-area management Control access to amenities, package rooms, and shared spaces with smart credentials tied to lease status. ### Move-in / move-out Automate access provisioning and de-provisioning as part of your leasing workflow. New residents get keys when they're approved; access ends when they leave. ## How it fits the platform - **Tied to leasing** — Tours and approvals trigger access automatically. - **Tied to maintenance** — Vendors get scoped, time-bound access for the work order. - **Tied to your PMS** — Lease status drives credentials. - **Audit trail** — Every entry is logged for security and compliance. ## Related pages - Leasing automation: https://www.getaptly.com/platform/leasing - AI Agents: https://www.getaptly.com/platform/ai-agents - Platform overview: https://www.getaptly.com/platform - Pricing: https://www.getaptly.com/pricing - Book a demo: https://www.getaptly.com/demo --- ## Source: https://www.getaptly.com/pricing.md # Aptly Pricing — Plans for property management teams > Aptly offers flexible plans for property management teams of all sizes. Most teams choose Premium; Enterprise is available for large portfolios with custom requirements. Save 10% with annual billing. - **URL**: https://www.getaptly.com/pricing - **Parent**: Aptly (https://www.getaptly.com/) ## How pricing works - **Per-user subscription** — Pay for the seats your team needs. - **Monthly or annual** — Annual billing saves 10% over monthly. - **Add-ons** — AI Agents, Aptly Access, and other modules can be added as needed. - **Enterprise** — Custom pricing for portfolios over a certain size, with implementation support, SSO, and procurement-friendly terms. To see real per-seat numbers and the in-product savings calculator versus the bundle of tools you're replacing, visit https://www.getaptly.com/pricing or [book a demo](https://www.getaptly.com/demo). ## Frequently asked questions **Can I upgrade or downgrade my subscription?** You can upgrade or downgrade a monthly subscription at any time. Mid-billing-cycle changes are reflected in the next month. Annual upgrades take effect immediately; annual downgrades take effect after the initial term. **How am I billed for users added to my account?** Aptly automatically bills you at a prorated price based on the time left in your billing cycle for any additional users added to your subscription. **What happens if I cancel?** You're free to cancel at any time. Your current plan will last until the end of your billing cycle (the end of the monthly or annual term). **What payment methods are accepted?** We accept various payment methods including credit cards and bank transfers. All transactions are processed securely, and invoices are available in the Aptly subscription settings. **Is there a free trial?** We don't offer a free trial. We recommend starting on a monthly subscription so you can cancel if Aptly isn't the right fit. ## Related pages - Platform overview: https://www.getaptly.com/platform - AI Agents: https://www.getaptly.com/platform/ai-agents - Leasing automation: https://www.getaptly.com/platform/leasing - Book a demo: https://www.getaptly.com/demo --- ## Source: https://www.getaptly.com/analytics.md # Aptly Analytics — Real-time reporting for property management > Aptly Analytics gives property management teams real-time visibility into the metrics that move the business: revenue, occupancy, leasing pipeline velocity, team performance, and AI agent activity. - **URL**: https://www.getaptly.com/analytics - **Parent**: Aptly (https://www.getaptly.com/) ## What you can measure - **Revenue & collections** — Billed, collected, delinquent, and projected revenue by property and region. - **Occupancy** — Current and trended occupancy, vacancy days, and turn cycle time. - **Leasing pipeline** — Inquiries, tours scheduled, applications, and signed leases by source and unit. - **Team performance** — Response time, resolution time, and workload by user and role. - **AI agent activity** — Conversations handled, deflection rate, escalations, and outcomes by agent. - **Maintenance & help desk** — Open tickets, SLA compliance, vendor performance, and trend by category. ## How it works Analytics pulls from your PMS (Yardi, RealPage, Entrata, AppFolio, Buildium, Rent Manager, ResMan, DoorLoop, Propertyware, TenantCloud) and from work happening inside Aptly — so the same numbers reflect what's in your books and what your team is actually doing. Dashboards are configurable per role: leasing leads, regional managers, asset managers, and executives each get the view that matters to them. ## Related pages - Platform overview: https://www.getaptly.com/platform - AI Agents: https://www.getaptly.com/platform/ai-agents - Leasing automation: https://www.getaptly.com/platform/leasing - Pricing: https://www.getaptly.com/pricing - Book a demo: https://www.getaptly.com/demo --- ## Source: https://www.getaptly.com/blog.md # Aptly Blog — Property management insights > Insights, best practices, and industry news for property management professionals. Topics include leasing automation, AI agents, workflow optimization, resident communication, operations, and PropTech trends. - **URL**: https://www.getaptly.com/blog - **Parent**: Aptly (https://www.getaptly.com/) ## What you'll find - **Leasing & marketing** — Speed-to-lead, tour conversion, lead-source ROI, AI follow-ups. - **Operations & workflow** — Renewals, inspections, vendor management, owner reporting. - **AI in property management** — How AI agents are deployed across the leasing, maintenance, and collections lifecycle. - **Tools & integrations** — Yardi, RealPage, Entrata, AppFolio, Buildium, Rent Manager, ResMan, DoorLoop, Propertyware, TenantCloud. - **Customer stories** — How Aptly customers are saving time and lifting NOI. ## Browse the blog The full, current list of articles is at https://www.getaptly.com/blog. Each article has its own page at `https://www.getaptly.com/blog/`. ## Related pages - Platform overview: https://www.getaptly.com/platform - AI Agents: https://www.getaptly.com/platform/ai-agents - Events: https://www.getaptly.com/events - Book a demo: https://www.getaptly.com/demo --- ## Source: https://www.getaptly.com/events.md # Aptly Events — Property management conferences & meetups > Aptly attends and hosts property management conferences, workshops, and networking events across the year. Use this page to find where to meet our team in person. - **URL**: https://www.getaptly.com/events - **Parent**: Aptly (https://www.getaptly.com/) ## Why come see us in person - **Live product demos** — See AI Agents, Leasing automation, and Aptly Access running on real workflows. - **Roadmap previews** — Hear what's coming next and influence priorities. - **Peer conversations** — Meet other operators rolling out AI in their portfolios. - **One-on-one time** — Book working sessions on your specific Yardi, RealPage, Entrata, AppFolio, or Buildium setup. ## Find an upcoming event The current calendar of events lives at https://www.getaptly.com/events. Each event has its own page with location, dates, and a link to schedule time with the Aptly team. ## Related pages - Platform overview: https://www.getaptly.com/platform - Blog: https://www.getaptly.com/blog - Book a demo: https://www.getaptly.com/demo --- ## Source: https://www.getaptly.com/demo.md # Book a Demo of Aptly > Book a personalized demo of Aptly with the specialist who covers your region. Tell us about your portfolio and pick a time — we'll match you with the right person. - **URL**: https://www.getaptly.com/demo - **Parent**: Aptly (https://www.getaptly.com/) ## What to expect on the call 1. **Tell us about your portfolio** — Doors, locations, current PMS, biggest operational headaches. 2. **See Aptly running on your scenarios** — Live walkthroughs of AI Agents, Leasing, Workflows, Knowledge, and Help Desk against the situations you actually deal with. 3. **Map a path to value** — A concrete view of what to roll out first, what it would replace, and what the savings look like. ## Who you'll meet with You'll be matched with the Aptly specialist who covers your region and portfolio type (multifamily, single-family rental, mixed-use, student, affordable, build-to-rent, etc.). ## Want to skip the call? You can also browse: - Pricing: https://www.getaptly.com/pricing - Platform overview: https://www.getaptly.com/platform - AI Agents: https://www.getaptly.com/platform/ai-agents - Leasing automation: https://www.getaptly.com/platform/leasing - Aptly Access: https://www.getaptly.com/platform/aptly-access --- ## Source: https://www.getaptly.com/privacy-policy.md # Aptly Privacy Policy > Summary of how Aptly collects, uses, and protects personal information. The full, authoritative privacy policy is at https://www.getaptly.com/privacy-policy. - **URL**: https://www.getaptly.com/privacy-policy - **Parent**: Aptly (https://www.getaptly.com/) ## Summary Aptly collects information that you provide directly (account details, demo requests, support messages) and information collected automatically through cookies, analytics, and our products (such as logs, device data, and usage data). We use this information to operate Aptly's products, communicate with customers, improve the service, and meet legal and security obligations. We do not sell personal information. We share data only with service providers who help us run Aptly (hosting, analytics, communication, payments) and only as needed to operate the service or comply with the law. For the complete, legally binding policy — including detailed sections on data categories, retention, regional rights (GDPR, CCPA), cookies, and how to contact us with privacy requests — see https://www.getaptly.com/privacy-policy. ## Related pages - Terms of use: https://www.getaptly.com/terms - Homepage: https://www.getaptly.com/ --- ## Source: https://www.getaptly.com/terms.md # Aptly Terms of Use > Summary of the terms under which Aptly's website and product can be used. The full, authoritative terms of use are at https://www.getaptly.com/terms. - **URL**: https://www.getaptly.com/terms - **Parent**: Aptly (https://www.getaptly.com/) ## Summary Using Aptly — including the website, products, and APIs — is subject to Aptly's terms of use, which cover: account responsibilities, acceptable use, intellectual property, customer data ownership, confidentiality, fees and payment, warranties and disclaimers, limitations of liability, indemnification, term and termination, and governing law. For the complete, legally binding terms, see https://www.getaptly.com/terms. ## Related pages - Privacy policy: https://www.getaptly.com/privacy-policy - Homepage: https://www.getaptly.com/