Here are all the features that come with your Aptly subscription

INBOX

Real-Time Inbox Sync

Forget forwarding your email. Aptly will sync any number of inboxes

Office 365 & Exchange

Sync your inboxes complete with folders, read/unread statuses and more.

Gmail and G-Suite

Sync your personal or company email with all your personalized tags.

Unified Inbox

Private and shared inboxes are beautifully displayed in one location

Status

Easily identify which messages have been untouched, waiting for reply, replied or closed.

Contact Insights

View all interactions + synced contact, lease and property information from property management software.

Search

Search all discussions, contacts, custom Aptlets, and important property management data.

Browser Notifications

Receive instant notifications in Chrome for incoming messages, assigned item, comments and more.

Advanced Formatting

Our composer comes with tools to add bold, italics, lists, links, embedded videos and more.

Communication Templates

Create templates that include dynamic fields from your property management software.

Email Signatures

Add a personalized text or HTML signature to every new discussion or reply.

Keyboard Commands

Breeze through he inbox with useful keyboard commands.

Bulk Actions

Select multiple messages at a time from the preview panel and make bulk updates with just one click.

Spam Filtering

Flag senders as junk and remove them from your private and shared inboxes.

Print Emails

Click to print a discussion or any of the messages in an email thread.

Pinned Discussions

Pin important discussions for faster access and receive notifications when they get updated.

Share Private Emails

Share emails from your private inbox with teammates by moving them to a shared inbox

Office Hours

Filter reports to calculate average response times and discussion durations based on your specific office hours.

Contact Types View

Filter inbox by your contact types (ie. residents, property managers, vendors, etc.) and focus on your customers first.

Inbox Permissions

Restrict mailboxes to designated users. You can even temporarily grant access to your private inbox to a user.

COLLABORATE

Assigning

Delegate discussions to teammates for follow up

Categories

Use to spot trends, filter the inbox and create workflows. Customize categories with colors and emojis.

View Team’s Assigned

View items assigned to teammates to track progress or cover for someone out sick/on vacation.

View All Categorized

Categorized discussions are organized by their labels and easily accessible from the sidebar.

Comment with @mention

Comment on inbox items or other areas of Aptly. Mentioned users get notified via email or browser alerts.

Share Docs in Comments

Need to get an approval or discuss a response before sending? Upload a doc and comment with teammates!

Notification Center

Categorized discussions are organized by their labels and easily accessible from the sidebar.

Online Presence

Know when your team’s online to make collaborating that much more effective.

Say it with Emojis

Add emojis to your comments and outbound messages to grab attention or just have plain old fun.

CONTACT MANAGEMENT

Synced Data

Contact data, lease and property info all synced over from your property management software.

Shared with Teammates

Collaborate on contacts across your entire team.

Interaction History

See a timeline of all emails and Aptlets associated with your contacts.

Custom Fields

Add more details about your contacts with custom fields that track of any information relevant to your business.

Contact Types

Categorize your relationships with customizable contact types like residents, property managers, vendors and more.

Attachments

Centralize important documents related to a contact. It even syncs over docs from your PM software.

Segments

Create contact segments for outbound communication, workflows and more

Comment with @mention

Add comments notes about interactions you’ve had in person/online with mentions to loop in your teammates.

Create Aptlet Entries

Create an item of any of your Aptlets with just a click. Log walk ins, notices to vacate, service requests and more.

LOCATIONS

Track Any Property Type

Organize all your property info into a central shared location no matter the type of asset

View Related Contacts

See all the contacts associated with a location, including a snapshot of their unit information.

Setup Property Team

Configure locations with the team that manages them and auto assign discussions to the right person.

Custom Fields

Add more details about your contacts with custom fields that track of any information relevant to your business.

Attachments

Centralize important documents related to a location in a shared and searchable location.

Synced Data

Automatically sync your locations from your property management solution.

Comment with @mention

Add comments notes about the location with mentions to loop in your teammates.

CUSTOM APPS (APTLETS)

Aptlet Directory

Browse our library of Aptlets based on industry best practices. Install them to your account with ease.

Create Custom Apps

Every business is different. Custom Apps let you tailor Aptly to the unique way you work with your residents.

Custom Field Types

Add attachments, long text, checkboxes, URLs, hero images, links to other Aptly records and much more.

Forms to Collect Data

Collect info via web/mobile directly to an Aptlet. Perfect for notices to vacate, service requests and more.

Assign Records

Need accountability? Use custom field type “user” to assign a Aptlet record to a teammate for follow up.

Connected to Inbox

Create and link a new email discussion to a contact associated with an Aptlet record with ease.

Comment with @mention

Add comments notes about the location with mentions to loop in your teammates.

CALENDAR

Office365 & Exchange

Bi-directional sync of the associated calendars with your Microsoft Office365 or Exchange inbox.

G-Suite

Bi-directional sync of Google calendar associated with your inbox.

Custom Field Types

Add any type of custom field to your calendar events to track what’s important to your business.

Tags

Create custom labels on your events for categorization and better indexing for search

TASKS

Connected to the Inbox

Create tasks from inbox discussions when there’s required follow up and ensure it gets done.

Requested By

Track tasks that came from residents or non-Aptly users to ensure follow thru and proper communication.

Assign

Track your own personal tasks or assign them to other teammates.

Tags

Create custom labels on your events for categorization and better indexing for search.

Custom Field Types

Add any type of custom field to your calendar events to track what’s important to your business.

Attachements

Centralize important documents related to a task in a shared and searchable location.

INSIGHTS

Busiest Day & Time

Visualize when you team is busiest so you can balance schedules and identify when more resources are required.

Discussions by Category

Identify the types of issues your team is managing by person or location and spot costly trends.

Contact Type Analysis

Analyze the volume of discussions by contact types, breakdown by status and your teams response times.

Performance by Location

Identify which of your property team are meeting your response SLAs and those that need help.

Leaderboard

Motivate your team and work toward business KPIs by comparing individual communication stats.

Turnover

Analyze how communication performance affects turnover by location, unit type and more.