Slow response and resolution times result in resident churn and lost leasing opportunities.

Aptly Service is a simple way to track, prioritize and respond to every issue.

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Service Resident Wherever They Are

Let residents get help where they feel comfortable and it all comes together in one intuitive inbox.

Resident Services Orchestration

Automate the resident service funnel with AI-powered issue tracking and responses.

Make Data Driven Decisions

Reports help you monitor team productivity, team workload and resident satisfaction right out of the box.

Automatically Categorize Incoming Issues

Aptly’s AI will analyze incoming messages and suggest categories and suggest or automate optimal responses. Track issues and ensure timely follow thru by your team.

Optimize Response Times with SLAs

Setup custom SLAs for incoming issue type to ensure timely follow up and measure team performance based on response times.

Get Feedback with CSAT Surveys

Automated surveys get sent to after closing issues to gather feedback and measure the quality of the service provided by members of your team.

Gain Visibility Into Team Performance

Get unparalleled insight into team performance with powerful reporting that clearly identifies communication patterns, issues, customer satisfaction and team performance.

Automatically Categorize Incoming Issues

Aptly’s AI will analyze incoming messages and suggest categories and suggest or automate optimal responses. Track issues and ensure timely follow thru by your team.

Optimize Response Times with SLAs

Setup custom SLAs for incoming issue type to ensure timely follow up and measure team performance based on response times.

Get Feedback with CSAT Surveys

Automated surveys get sent to after closing issues to gather feedback and measure the quality of the service provided by members of your team.

Gain Visibility Into Team Performance

Get unparalleled insight into team performance with powerful reporting that clearly identifies communication patterns, issues, customer satisfaction and team performance.