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BlogThe work management platform for property teams of all sizes
ESSENTIAL
For teams starting with collaboration, CRM, and basic workflow automation.
40
per user/month
Includes:
- Property management software sync
- Omni-channel team inbox and calendar
- Advanced inbox rules and email parsers
-
Templates for dozens of workflows
-
Automations to simplify repetitive tasks
-
Dozens of native integrations + Zapier
-
Standard Support
-
On-demand training with Aptly Academy
-
Aptly Masterminds user community
PREMIUM
Fast growing businesses looking to streamline operations quickly.
80
per user/month
Includes everything in ESSENTIAL, plus:
-
CSAT / NPS surveys to ensure service quality
-
Electronic signatures for your workflows
-
Advanced automations and assignment rules
-
Dedicated CSM, priority chat and response times
-
More file storage (50 GB/user vs 5 Gb/user)
-
Unlimited bulk emails and SMS
-
Advanced inbox admin tools
-
Access to Aptly API
-
Multi-Org (ability to switch between accounts)
| Property Management Software Sync | ESSENTIAL Book Demo | PREMIUM Book Demo |
||
|---|---|---|---|---|
| Portfolios, Buildings, Units |  | |
||
| Contacts | | |
||
| Custom fields | | |
||
| Custom views | | |
||
| Custom triggers | | |
||
| Control access |  | |
||
| HOA software support | | |
| Omni-Channel Inboxes | ESSENTIAL Book Demo | PREMIUM Book Demo |
||
|---|---|---|---|---|
| Google or Microsoft O365 | | |
||
| MS and voice communications | | |
||
| Shared inboxes | | |
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| Assignments | | |
||
| Sharing | | |
||
| Topics | | |
||
| Internal comments | | |
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| Shared drafts | | |
||
| Message history | | |
||
| Snooze messages | | |
||
| Reminders | | |
||
| Message scheduling | | |
||
| Keyboard shortcuts | | |
||
| Communication templates | | |
||
| Calendar sync | Personal & Team | Personal & Team | ||
| Inbox rules | Basic | Advanced | ||
| Bulk email and SMS campaings | 500 messages/mo | Unlimited | ||
| Monitored accounts | | Advanced | ||
| Inbox Analytics | Basic | Advanced | ||
| Summarize and Compose with Ai | |
| Workflow Automation | ESSENTIAL Book Demo | PREMIUM Book Demo |
||
|---|---|---|---|---|
| Unlimited boards | | |
||
| Workflow template gallery | | |
||
| Automated card creation (20+sources) | | |
||
| Automated conditions to trigger workflows | | |
||
| Forms to create or update cards | | |
||
| Assignment rules | Basic | Advanced | ||
| Automations | Basic | Advanced | ||
| Customizable views | | |
||
| 30+ custom field types | | |
||
| Calculated fields | | |
||
| Mirror fields | | |
||
| Bulk actions | | |
||
| Merging cards | | |
||
| Task list templates | | |
||
| Personalized communication templates | | |
||
| Card grouping | | |
||
| File Storage | 5 GB / User | 5 GB / User | ||
| Zapier | | |
||
| API | | |
||
| Electronic signatures | | |
||
| Guest Users | $10 / User | $10 / User |
| Review Management | ESSENTIAL Book Demo | PREMIUM Book Demo |
||
|---|---|---|---|---|
| CSAT Survey | | |
||
| NPS Surveys | | |
||
| Automations to push to social websites' | | |
| Leasing Management | ESSENTIAL Book Demo | PREMIUM Book Demo |
||
|---|---|---|---|---|
| Listing management + syndication | | |
||
| Lead capture | | |
||
| Lead assignment rules | Basic | Advanced | ||
| Guest card tracking | | |
||
| Automated follow ups | | |
||
| Tour scheduling | | |
||
| Self-touring | | |
||
| Tour surveys | | |
||
| Lead attribution analytics | | |
||
| Company/property websites | $ | $ |
| Online Applications | ESSENTIAL Book Demo | PREMIUM Book Demo |
||
|---|---|---|---|---|
| Custom questions | | |
||
| Customizable by location/property | | |
||
| Dynamically customized with property | | |
||
| Section 8 support | | |
||
| App fee options | | |
||
| Coupon codes (discount app fees) | | |
||
| Payment types | | |
||
| 24/7 chat support for applicants | | |
||
| Spanish rental applications | | |
||
| Accept applications without a location | | |
| Background Screening | ESSENTIAL Book Demo | PREMIUM Book Demo |
||
|---|---|---|---|---|
| Credit Agency | TransUnion or Equifax | TransUnion or Equifax | ||
| Credit Scoring Model | FICO 9 & Vantage 4.0 | FICO 9 & Vantage 4.0 | ||
| Bankruptcy | | |
||
| Judgments / Liens | | |
||
| Address History | | |
||
| SSN Verification | | |
||
| Adverse Action Letter | | |
||
| Time To Run report | Instant | Instant | ||
| Criminal Search | | |
||
| Patriot Act Search | | |
||
| Sex Offender Search | | |
||
| Evictions Search | | |
| Identity Verification | ESSENTIAL / PREMIUM Book Demo | |||
|---|---|---|---|---|
| Gov. Issued ID Verification | Verified electronically against 50+ criteria | |||
| Selfie Verification | Facial recognition + fraud check + matching to Gov Id | |||
| Phone Number Verification | 2FA verification of mobile phone |
| Income Verification | ESSENTIAL Book Demo | PREMIUM Book Demo |
||
|---|---|---|---|---|
| Instant Banck Verification | | |
||
| Instant Payroll Verification | | |
||
| Pet Transaction Detection | | |
||
| Utility Payment Detection | | |
||
| Rent Payment Detection | | |
||
| NSF Detection | | |
||
| Upload Additional Documents | | |
||
| Document Fraud Detection | | |
| Customer Support | ESSENTIAL Book Demo | PREMIUM Book Demo |
||
|---|---|---|---|---|
| Support hours | M-F, 9am - 5pm | M-F, 9am - 5pm | ||
| Support methods | Email + Priority Chat | |||
| Response times | < 2 business days | < 1 business days | ||
| Knowledgebase | | |
||
| Aptly Academy | | |
||
| Aptly Masterminds user community | | |
||
| Named customer success manager | | |
Made with love by a high performance remote team that uses Aptly
