Aptly makes work easier and every interaction smarter in the customer

Every customer interaction is easily captured in Aptly and seamlessly combined with necessary data from your property management software in an intuitive way that lets you build profitable relationships and higher occupancy.

All Features

Engage

  • Capture leads from any source (email, SMS, calls, web forms).
  • Qualify them with a chatbot that works on your website and inbox.
  • Self-Schedule tours and meetings online.

Manage

  • Track and manage any workflow from leads to move ins/out.
  • Automate workflows and customer communication.
  • Collaborate and manage leads/tasks to completion.

Delight

  • Personalize each communication with rich data from PM software and historical interactions.
  • Survey resident and owners after each interaction and gauge customer happiness.
  • Streamline Communication
  • Convert More Leads
  • Manage Any Workflow
  • Retain Customers
  • Work Anywhere

When your conversations are scattered, so is your customer experience

Your customers are tired of communicating through portals. Your property team is tired of copying and pasting important emails into your property management software. Let your residents and owners communicate with your business however they prefer. Aptly automatically captures 100% of every customer conversation into a single shared inbox for your team to work together and respond faster.

Email

Real-time sync of individual and group email addresses like leasing@, service@ with tools to personalize messages to multiple contacts at once.

Phone Calls

Track, record and analyze calls from ad sources or customers to coach staff, increase conversion rates, and improve customer service.

SMS

Offer customers the convenience of rich text messaging by using your current phone number or setting up a new one in just seconds.

Web Forms

Capture leads or kickoff your workflow from your website or landing page without typing a single line of code.

All Team Inbox Features

Give your team lead closing and
relationship building SUPERPOWERS

Automate routine sales, marketing, and support functions that take up valuable work time, giving you more time to concentrate on your customers. Create optimized workflows that help you reduce manual data entry, eliminate redundancies, and speed up your overall process.

  • Capture and convert more leads with Bots and Automations
  • Keep your pipeline moving
  • Real-time reports and insights
All Lead Management Features

Streamline all your workflows and complete routine tasks at lightning speeds

Your property management software wasn’t built to manage routine workflows, forcing you into MS Excel or Google Sheets to track common tasks such as customer onboarding, lease renewals, rehabs, move ins/outs and countless other processes. Aptly takes the best aspects of spreadsheets and databases, and puts them together with automation and collaboration tools so that your team can get more done together!

CAPTURE

Standardize processes with error proof capture from your inbox, web forms or when manually entering.

INTEGRATE

Trigger your process from integrations with your property management software.

CUSTOMIZE

Custom fields, relationships and views let you mange virtually any workflow with ease.

AUTOMATE

Add code-free automations to reduce human error and keep processes moving.

COLLABORATE

Assign tasks to teammates and external contacts. Add comments with @mentions when you need input.

ANALYZE

Create dashboards to track key metrics and easily share with others automatically to keep everyone informed.

All Workflow Management Features

Build lasting relationships by putting customer service at the heart of every interaction

Any good relationship requires you to understand the other party. By better understanding your customers, you can engage with them better and build last lasting durable relationships. Aptly surfaces critical customer data buried in conversations, routine workflows, and surveys that are summarized in a simple Happiness Score and actionable segments to drive higher retention.

  • 360° customer view complete with every interaction across your organization, related notes, property management data and more.
  • Real-time surveys after each interaction are calculated for each customer, building and your overall team to align everyone to customer service goals.
  • Personalize communication based on a history of each interaction and the collective shared knowledge of your team.
All Customer Retention Features

Get the most out of your team,
no matter where they work.

Whether it’s COVID-19 or adapting to more flexible environments, remote work is our new normal. Aptly empowers your team to stay productive and collaborative, regardless of where their desk might be.

Aptly gives your team one place for:

  • Collaborate on anything
  • Set priorities
  • Keep teams aligned
  • Manage workloads
  • Monitor progress in real-time

Built by our remote team, for yours

We don’t just make software for remote property teams…we literally use it ourselves to run Aptly. Our team is scattered around the globe, but Aptly makes it possible to communicate as if we were sitting in the same office. We communicate with our customers using shared inboxes, track leads, manage our customer helpdesk and build features…all using Aptly.

If it works for us, it will work for you too!

With Aptly, lead follow up went from 62% to 98%. Scheduled tours jumped from a 43% show rate to a 77% The result has been an overall increase in occupancy from 88% to 98% in less than 60 days!

Dawn, ID Group

Keep conversations and work moving forward from anywhere with the Aptly mobile

The Latest from Aptly

Get the latest news, blogs, downloads and industry updates right here.