Build better owner and resident relationships with less work, by collaborating
better as team, all from one familiar application: The Inbox.

Aptly helps property managers:

Capture Every Conversation

Streamline and automate communication. Provide detailed snapshots of customer service interactions & resident satisfaction.

Improved Brand Reputation

Timely customer surveys, sentiment analysis resident and owner happiness scores

Optimize Team Performance

Automate 10-30% of inbound inquiries. Ramp up new hires faster with knowledge base and performance tracking

Retain High Value Residents

Faster response times, more accountability, automated outreach before leases expire.

Zendesk & Aptly Comparison

Efficiency/Automation Features Zendesk Aptly
Predefined Responses
Predefined Responses Powered by Artificial Intelligence that get smarter
Analyze Messages, Predicts Topics
Automated Bulk Messaging
Segment and View Residents by Lease Data
Read Receipts
Workflow tools to work through tickets automatically
Create Custom Workflows - Triggers based on keywords that route a ticket to specific person.
Custom segmenting for bulk campaigns
KnowledgeBase Search Keywords Reports
Customer Views (lists filtered by criteria)
SLA's Assigned for timely Completion of Issues (Response Time Goals)
Chatbot Add-on
Live Data Communication Templates
Platform for the entire team
Support Features Zendesk Aptly
Web Based Help Center
Web Based Chat
Transfer Chats and Tickets
Chats converted to Tickets
Views - Tickets based on common criteria
Industry Specific Features Zendesk Aptly
Location, Region, Portfolio Aware
Up-to-Date Ledger & Rent Information
Integrations with Propertyware, Yardi, RealPage
Artificial Intelligence Optimized for Real Estate Conversations
Real Estate Compliance and Retention Policies
Vertically-Specific to Real Estate
Bi-Directional Integration with Propertware
Business Intelligence Features Zendesk Aptly
Custom Reports and Dashboards
Customer Views (lists filtered by criteria)
Trending customer satifiscation (resident and owner)
CRM Features Add-on
Real-Time Surveys Following Closure of Issues/Questions
Trended First Reply Times and Customer Satisfaction
Complete History of all communication with Residents (Risk Mitigation)
Lead Management and Reporting - April Add-on
Lead Attribution - April Add-on
Other Zendesk Aptly
Customer Lists
Training and Onboarding Add-on
FREE Performance Reviews throughout the year
Simple, Well-Defined, Predictable Implementation & Training
Support Response Times Under 30 Minutes

Veritas relies on Aptly to organize effective communication between all departments involved in the customer journey. We’ve saved countless hours in productivity and delivered measurable improvement to our services levels  that are reflected in our online reputation.

Donna Stern
Veritas Investments